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Evaluating Court Performance: Findings from Two Italian Courts

Authors:

Luis Lepore ,

Concetta Metallo,

Rocco Agrifoglio

Abstract

This study is part of a wider research project aimed at developing and testing a Performance Measurement System (PMS) for courts based on a Balanced Scorecard (BSC) framework. The current study represents an initial effort to describe results of a performance measurement attempt that may suggest some challenges in developing a comprehensive PMS for courts. We have tried to assess the performance in two Italian courts focusing on three issues: efficiency measures (clearance rates, case turnover, and disposition time), culture assessment, and Information Systems (IS) success. Our findings provide some useful and interesting insight for researchers and practitioners.
DOI: http://doi.org/10.18352/ijca.88
How to Cite: Lepore, L., Metallo, C. & Agrifoglio, R., (2012). Evaluating Court Performance: Findings from Two Italian Courts. International Journal for Court Administration. 4(3), pp.82–93. DOI: http://doi.org/10.18352/ijca.88
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Published on 15 Dec 2012.
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