Academic Articles
Could Innovation also Emerge from the Public Sector? Creating an ISO-like Judiciary Quality Management Standard.
Authors:
Rodrigo Murillo ,
Bradford School of Management, UK
About Rodrigo
DBA candidate
Roy Zuniga
INCAE Business School Alajuela, Costa Rica, CR
About Roy
ex-faculty dean and full time professor at INCAE Business School Alajuela
Abstract
This paper explores the conceptual differences between the GICA-Justicia Project initiative and other available models, process performance guidelines, and tools. Comparison was basically carried out through a review of specialized literature, papers, and reports; semi-structured interviews and focus groups with experts in the judicial quality assurance field from different countries; and applying the authors’ experience as technical counterparts in the GICA-Justicia Project (co-authoring a Quality Management Standard and training/auditing during the Quality Management System deployment and accreditation stages). The paper is meant to unveil how the GICA-Justicia Quality Management Model and the GICA-Justicia Quality Management Standard, as GICA-Justicia Project by-products, combine to create an innovative process performance approach to quality assurance in judicial environments.
How to Cite:
Murillo, R. and Zuniga, R., 2013. Could Innovation also Emerge from the Public Sector? Creating an ISO-like Judiciary Quality Management Standard.. International Journal for Court Administration, 5(2), pp.10–30. DOI: http://doi.org/10.18352/ijca.16
Published on
31 Oct 2013.
Peer Reviewed
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