Authors:

Abstract

This study is part of a wider research project aimed at developing and testing a Performance Measurement System (PMS) for courts based on a Balanced Scorecard (BSC) framework. The current study represents an initial effort to describe results of a performance measurement attempt that may suggest some challenges in developing a comprehensive PMS for courts. We have tried to assess the performance in two Italian courts focusing on three issues: efficiency measures (clearance rates, case turnover, and disposition time), culture assessment, and Information Systems (IS) success. Our findings provide some useful and interesting insight for researchers and practitioners.

How to Cite: Lepore, L., Metallo, C. and Agrifoglio, R., 2012. Evaluating Court Performance: Findings from Two Italian Courts. International Journal for Court Administration, 4(3), pp.82–93. DOI: http://doi.org/10.18352/ijca.88